Design Lead - Experience Design

Job

  • London  
    perm  
    Undisclosed
  • Company
    Wunderman Thompson  
    Start date
    ASAP  
    Duration
    n/a  
  • Closing date
    15 March 2022  
    Posted on
    13 January 2022  

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

We deliver world class communications, experiences and platforms, inspiring ambitious brands, like Bose, BT, HSBC, Duracell, Rolex, FIFA, Microsoft, Pets at Home, Nestlé and Specsavers.

We’re proud to have been voted Campaign’s Customer Engagement Agency of the Year for the last four years.

The role:

Joining our experience design team represents a chance to create world-class experiences for some of the best brands out there, working closely with some of the best minds in the industry (strategy, UX design, data and technology). We are looking for creators, with experience crafting meaningful and delightful digital products and services. You will be passionate about all aspects of the user centred design process and constantly strive to elevate design craft and standards.

This role will be leading visual direction, creating brand frameworks, generating atomic design systems, using prototype tools to bring micro-interactions to life, working with development on proof of concepts, leading workshops, presenting work and managing client feedback in sessions.

This is a role for someone continually growing and developing their leadership skills. Highly collaborative, you enjoy working and leading closely knit teams – pushing things just a little bit further. Not afraid to make the case for what you believe in, you work well under pressure, keeping your cool when the deadlines change.

What you’ll get up to:

  • Work with multidisciplinary teams on a range of products, designing experiences people want, need and love.
  • Passion for people, with a proven ability to work across large-scale engagements with several project tracks and teams from multiple organisations.
  • Ability to juggle multiple projects with a great attitude, prioritising work and resources – even when timelines, budgets and availabilities change.
  • Make the case for what you believe in, always advocating for the people who use our products.
  • Work well under pressure, keeping your cool when the deadlines change.
  • Get involved in workshops and presentations, developing relationships and working towards good outcomes.
  • Be an expert, continually learning about people, design and technology, helping colleagues improve their design practice.
  • Role model positive, progressive ways of working with all areas of the business – facilitating an environment to deliver quality at pace.
  • Stay stubbornly curious.

You’ll likely have knowledge and expertise in these areas:

  • Design, scope and lead projects that create exceptional digital products.
  • Champion all areas of the Human-Centered Design process to create deliverables grounded in insight aiming to validate hypotheses.
  • Creation of high-level ideas, visual concepts and strategy. Root decisions in brand, business and customer insights.
  • Own prototyping tools like Sketch and Figma, to not only to communicate ideas and concepts, but to test with real customers to encourage collaboration and iterative processes.
  • Integrate beautiful, meaningful and seamless motion, animation and interaction into our products.
  • Effectively manage time within a project to facilitate the delivery of a digital product on budget and on time.
  • Manage multiple stakeholder needs, interests, priorities and expectations effectively and sensitively.
  • Strategic thinking and use analytics and other evaluation tools to help measure the impact of design strategies.
  • Be an expert, continually learning about people, design and technology, and striving to improve design practice and accessibility standards.
  • Make the case for what you believe in, always advocating for the people who use our products.
  • Positive role model, encouraging progressive ways of working and facilitating an environment to deliver quality at pace.

What we can offer you:

We don’t settle for people who can just do the job, we look for people that go beyond that and always push our thinking to be better than yesterday. We believe that this is what makes our agency a great place to be – a space where you’re never far away from the best minds to learn from.

We want you to be comfortable and proud every day of the week and have created an open and inclusive environment where you can bring your whole self to work. We don’t want you to just fit into our culture, we want your uniqueness and diversity of background to add to it and make this an agency where we all have a real sense of belonging and purpose. We are a community. 

Our focus is on keeping teams connected and engaged whether we're in the office or working from home, putting people’s wellbeing first, ensuring every person has access to our learning and development programme and building an inclusive workplace. We have a weekly ‘Staying Connected Calendar’ which is full to the brim of training you can get involved in, inspiration sessions hosted by external partners to check out and wellbeing classes and tips and tricks to look after your mind, body and soul. From yoga, Pilates, HIIT, hypnotherapy, a Strava cycling group, 1:1 resilience sessions and trained mental health first aiders.

To name a few. Within our office we have a dedicated wellness studio and this year we built a brand new learning lab. Here we host weekly lunchtime lessons that supports iLearn, our learning & development portal home to 100s of sessions for you to access. We're also committed to building an inclusive, equitable and diverse workforce driven by our Inclusion Council and Employee Resource Groups; Roots, Green, Unite, Women @ WT, Families Network and culture club.

Your career development is important to us. Thrive will provide you with the framework and support needed to reach your career aspirations. There really is no shortage of opportunities here for the right person that is prepared to roll their sleeves up, get involved and collaborate with those around them to deliver the best work for our clients and our agency.

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson is a WPP agency. For more informationplease visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, and Instagram. 

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

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