Content Design Manager


  • London, Remote  
    London, United Kingdom
    perm, remote  
  • Company
    Start date
    Competitive + Vodafone Benefits
  • Closing date
    17 May 2023  
    Posted on
    17 March 2023  

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.
We innovate, invent and continuously improve, Vodafone UK Digital works within the heart of our business. Empowering Vodafone’s mission of being a digital-first company is in everything we do. 

What will you be doing? 

You will lead our Content Design function in Digital and will be responsible for creating and executing a content strategy to support our aim of positioning Vodafone UK as ‘Destination for Advice and Know-How’ as well as delivering content to support a busy commercial trading and promotional calendar.

Our Content Design Chapter consists of around 40 people working across Content Design/Strategy, copywriting, visual design/artworking and content editing/production. The chapter is federated across multiple journey and product squads supporting the entire customer lifecycle, so being able to operate in a matrix structure, build effective partnerships across the various functions (Brand, Product, Marketing etc) is vital.

Reporting into our Head of Experience and Design, you’ll have line management of 4 x Chapter Leads who lead the sub-teams within the Content Design Chapter. You’ll be responsible for working with these Chapter Leads in devising and delivering a coherent, joined-up content strategy across the functions and lifecycle stages, while ensuring our content production activities are delivered on time and to a high standard.

Key Accountabilities:

  • Create and implement content strategy to be consistently executed by Content Design Chapter across the relevant teams.
  • Ensure content production for campaigns and commercial calendar executed on time and to high standard.
  • Build-out capability for video production and/or animation to diversify content as part of new strategy.
  • Build and maintain effective relationships, across peers in Experience and Design function, and outwards into key business functions (Brand, Marketing, Commercial, Product etc).
  • Drive a data-led culture within Content Design Chapters incl. SEO insights, A/B testing, utilisation of user research insights.
  • Track, analyse and report on performance of content across our journey and product squads.

Who are we looking for?

  • Experience in developing and executing successful content strategies, preferably in complex organisations.
  • Deep understanding of both eCommerce and Service/Help content.
  • Experience and evidence of driving effective content approaches and production methods (incl video, SEO-rich content and mobile-first, app friendly execution).
  • Project and people management experience, with experience mentoring or directly managing other design leaders.
  • Capable of building and maintaining effective relationships with stakeholders of all levels across Digital and the wider business.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What’s in it for you? 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone. 
Together we can:
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( under Career Support, for guidance.

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