Communications Specialist

  • Brighton  
  • Company
    American Express  
    Start date
  • Closing date
    6 July 2019  
    Posted on
    7 June 2019  

Job Description:

Don’t just work for a market leading global company. Help grow one.

We are seeking a Communications Specialist who will support colleague communications programmes for the 1 John Street service centre, as well as key initiatives for the Global Servicing Group (GSG).

The Corporate Affairs & Communications (CA&C) Specialist plays a critical role in driving awareness and engagement through communication about key Amex values, market-specific and GSG initiatives in Brighton. Managing communications programs and channels, determining effective strategies to advance business initiatives, and advising and influencing senior leaders and department contacts in the market on communications issues and activities, are among key responsibilities. The communicator devotes 60 percent of their time to the planning and development of local and regional communications, and 40 percent of their time to executing and providing input on GSG network activities and strategies.

Key responsibilities:

  • Manages content and production of the intranet pages for all colleagues in Brighton, setting the editorial agenda and deciding what to cover.

  • Serves as work stream lead on key GSG communications projects, developing strategies, advising leaders on effective approaches, determining key messages, and influencing business partners.

  • Independently pitches story ideas, writes, and manages approvals for intranet feature stories.  Also develops content for GSG news publications and intranet.

  • Manages visual communications strategy for hundreds of digital/TV screens across the market and serves as subject matter expert on the technology platform. Provides oversight and counsels department leaders to ensure this channel delivers the maximum impact of engaging content.

  • Writes and distributes organisation announcements and market-wide updates, including but not limited to, critical security and facilities updates.

  • Contributes to the planning of local market executive visits (EVP/President/CEO).

The Specialist is a critical player on the local CA&C team with a broad scope of responsiblities and significant accountability and visibility across the market. Senior leaders and colleagues look to him/her for counsel and strategy setting for key market-wide initiatives. He/she manages communications programs and channels, using sound judgment and expertise to determine content strategies and sort through competing view points to reach independent conclusions. The Specialist exhibits excellent verbal and written communications skills, a must for effective engagement with the local region and company-wide audiences. 

The Specialist must excel at prioritisation, quick decision making and analytical problem solving. Priorities can shift from day-to-day, requiring the Specialist to make fast and independent calls on where to focus his/her attention. Serving as a gatekeeper, the Specialist must make sound judgements regarding multiple incoming requests for communications coverage and support–deciding what to support and how best to do it.  The role also requires strong decision making in the daily management of communications channels and vehicles.  Often these decisions must be made independently of managerial support.

The critical challenges of this position are to:

  • Engaging a diverse colleague base across business units and band levels.

  • Acting as a market lead for Amex and GSG-wide initiatives, supporting the needs of many clients simultaneously.

  • Effectively managing highly-visible communications channels.

  • Exercising smart judgment regarding prioritization of many communications.

  • Enforcing policies.

  • Providing guidance to colleagues on communications strategies and policy matters.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Essential Skills:

  • Proven professional experience in journalism, public relations, customer service communications or a closely related field. Ability to deal with high pressure environment and constant change.

  • Ability to think independently, quickly and apply good judgment.

  • Ability to manage multiple priorities and demonstrate flexibility.

  • Highly developed written, visual and oral communications skills.

  • Knowledge of the company structure, business units, and senior executives.

  • Ability to work directly with and influence senior leaders.

  • Excellent attention to detail.

  • Ability to work independently without day-to-day direction.

Desirable Skills:

  • Ability to craft and implement effective communications plans serving a broad audience.

  • Strong presentation and design skills, including experience using the Adobe Suite (Photoshop, InDesign, Illustrator etc); a plus.

  • Web management experience (Jive), graphic design, video editing and photography skills a plus.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

ad: Check out our profile and live jobs!