Client Services Manager


  • London / Remote  
    perm, from remote  
    37,000 to 42,000 per annum  
  • Company
    Macmillan Cancer Support  
    Start date
  • Closing date
    1 December 2021  
    Posted on
    25 November 2021  

We welcome a conversation with you about the flexible working options available at Macmillan.
Split between home and our London Office. (Minimum 2 days a week in office).

Calling all curious, creative minds! Macmillan’s Content Studio is on the hunt for its next Client Services Manager to help develop and deliver outstanding creative work that drives people to give support to, or get support from, our fantastic services.

We are striving to do everything we can to ensure that our workforce is representative of the people we support, and those who support us. We advocate for being an inclusive organisation, where everyone can feel that they belong and where there are no barriers to success. 

We want every individual to feel empowered to bring their best to work, and that’s why we offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career, and we welcome a conversation about how these options can best support you.

We offer a range of flexible working patterns, such as compressed hours, e.g. 34.5 hours in 4 days instead of 5, flexibility to work earlier or later around our core working hours of 10am-4pm and more options. 

About the role:

In this role, you will be in the heart of the Brand and Marketing division at Macmillan, acting as a strategic partner and project manager on creative projects commissioned from teams across the organisation. You will work closely with other teams in the Content Studio (content strategy, video, photography, print and production) and a recently appointed roster of external agency partners to deliver best-in-class creative and client experience. The role will act as a brand expert, bringing our brand strategy and newly launched content strategy to life by influencing the briefs that teams create, and managing the delivery of this content.

About you:

  • You love creative content and have excellent knowledge and understanding of strategy development, design, copywriting, and production.
  • You have the ability to apply creative judgement and explain creative thinking.
  • You are confident working with partners on developing brand-building content, across fundraising and awareness campaigns.
  • You demonstrate meticulous attention to detail, and time management skills.
  • You have strong relationship management, presentation and facilitation skills.
  • You are comfortable leading challenging conversations in a constructive way with stakeholders of different seniority.
  • You have experience of working with, or at, creative agencies (whether in a project management or creative role).

About us:
We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

We commit to actively developing you and our benefits include private medical insurance, life assurance, pension, generous leave, interest free loans for season tickets and gym memberships and much more.

Recruitment Process:

The application deadline is Wednesday 1st December 2021, with virtual first-round interviews taking place from Monday 6th to Wednesday 8th December.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan People Services Team