B2B Digital Product Owner

Job

  • Uxbridge  
    London, United Kingdom
    perm  
  • Company
    Canon  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Dependent on experience plus 10% bonus
  • Closing date
    23 May 2024  
    Posted on
    22 April 2024  

Job Purpose and Summary:

Canon is embarking on a new phase of delivery to enhance our B2B eCommerce offering and expand the base of customers that can benefit from a faster, more convenient way of ordering Canon products and services.

This new role will work hard to ensure that existing capabilities are successful and business value, expressed in new features and functionalities, is delivered effectively. You will be the business' go-to contact and subject matter expert on our eCommerce capabilities and future integrations to and from the eCommerce platform.

• Go-to contact for B2B eCommerce, ensuring that business needs are appropriately represented and actioned
• Ensure a holistic approach to eCommerce strategy, through close alignment with B2C and BUs
• Drive business adoption of the B2B eCommerce framework site

What we give:

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. Responsibilities and Tasks:
 
Development planning:
• Contribute to the overall B2B Digital programme
• Capture business requirements for framework eCommerce and support the translation of these into technical requirements
• Work with business stakeholders to agree prioritization of requirements and countries' implementation schedule
• Align with B2C team to ensure eCommerce developments and strategy are managed jointly
• Work with BUs, IT & countries to develop future B2B eCommerce strategy
• Day to day decision making & influencing for small developments
• Own the product backlog for eCommerce (SAFe) and ensure it is forward looking
• Define User Stories and clear acceptance criteria
• Manage and prioritise defects
• Work with Application Management to resolve production issues
  
Delivery:
• Manage all content processes for maintaining and developing the site
• Represent the business in day-to-day development decisions
• Coordinate testing and accept UAT deployments
• Communicate releases outlining new business value to business stakeholders
• Work with publishing team to prioritise and schedule content updates
           
Adoption:
• Drive business adoption of eComm capabilities
• Co-ordinate training with national stakeholders and L&D team
• Use reporting data and analytics to drive business adoption and technical development
• Undertake business development activities with Local Markets to drive further platform usage, ensuring that benefits are realised
• Work with analytics team to analyse and visually report usage trends
• Work with Marketing team to produce suitable sales enablement and marketing communications to promote use of the platform internally and with our partners and customers
• Provide the link between Local Markets and Central team to drive Market adoption, including management of Local champion community
• Share best practice across Markets to maximize benefits
• Align with Business Unit sales team to set and manage appropriate revenue targets

What we ask:

You have:
• Previous experience as a Digital Product Owner or in a digital customer journey focused role
• Previous experience working on B2B e-commerce solutions (e.g. Salesforce B2B Commerce Cloud, Oracle Commerce, SAP Commerce Cloud, Adobe Commerce)
• Experience and understanding of working within an Agile/Scrum (SAFe) environment
• Knowledge of Configure, Price, Quote systems
• Analytical skills, able to measure impact and identify trends
• Proven track record with UX/ CX
• Experience in user journeys and process flows
• Demonstrable experience of working with Developers, Designers and Testing teams on the roll-out and implementation of digital / IT solutions
• Excellent communication and presentation skills with a proactive approach
• Passionate about customer experience and digital
• The ability to set clear objectives and develop plans to meet them

You will need:

  • Act as a Team Player
  • Apply Business Acumen
  • Apply Strategic Thinking
  • Create Solutions to Problems
  • Drive & Manage Change
  • Focus on the Customer
  • Negotiate & Influence

Further Information:

Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities.

Here are some of the benefits we offer!

  • Annual Bonus and annual pay review
  • 25 days of personal holiday per year
  • Excellent Pension Plan
  • Healthcare and wider medical plan
  • Discounts on Canon products
  • Flexible benefits policy
  • Free parking on site
  • Subsidized restaurant and Costa Coffee on site too!

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability,  encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

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