Associate Design Manager


  • London  
  • Company
    American Express  
    Start date
  • Closing date
    10 July 2022  
    Posted on
    10 May 2022  

You’ll do more than the expected. You’ll do the unexpected. 

The Enterprise Digital Member Experiences (EDME) team is responsible for deepening customer engagement through our digital experiences on our mobile app, web, and push channels. The team’s mission is to increase digital engagement, customer satisfaction and revenue through a combination of compelling features and a superior user experience.

We are looking for a Design Coordinator to help Designers, Product Managers, Engineers and UX writers with design processes. The Design Coordinator is responsible for reinforcing the design framework, managing design delivery within and outside the team, meeting deadlines, assigning responsibilities, and monitoring the project progress.

You will have the opportunity to learn from Senior Design Managers across a broad array of UI/UX projects, as well as becoming versed in project, partner, process, and knowledge management. Additionally, you will be a member of the team supporting the strategy, design, and delivery of the Amex Mobile App, which is available on iOS and Android in 22 markets around the world and used by millions of customers each month. 

You will partner with Design Managers, Designers and other design management and operations team members to provide operational support across portfolios, create an effective project plan to meet the desired requirements and improve design delivery processes and team health.

You will schedule and facilitate project check-ins and recommend changes or alterations as necessary to adhere to project requirements and deadlines, and facilitate and attend key design ceremonies such as project prioritization meetings, kickoffs, design critiques, project handoff presentations, and retrospectives. Additionally, you will have regular meetings with your leader and hold coffee chats to unpack project pain design, UX writing, product, engineering, and research colleagues. 

Key Responsibilities:

  • As a key product design partner, you will support the product design roadmap planning by clarifying project scopes, project timelines, and project design deliverables with product owners and engineers, ensuring the project is aligned with Mobile Design priorities
  • Clarifying key deliverables for each delivery cycle and ensuring we are tracking against larger product and design roadmaps
  • Reporting project statuses regularly and consistently through the utilization of Airtable, Jira, and other Productivity tools to keep all team members informed throughout the design project lifecycle
  • Mitigating and escalating project and resourcing risk by providing detailed project tracking and regular updates via Slack, email, automated reports, in person meetings, and video calls
  • Collaborating and communicating effectively with teams (product managers, designers, UX writers, researchers, and engineers) to articulate the design process, design requirements, coordinate standups, design critiques, workshops, and implement process change management; tailoring your communication style based on your audience
  • Possessing a diplomatic mindset to resolve issues, employ cross team design thinking, and gain consensus amongst various stakeholders

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications:

  • Proven digital project management experience and/or experience with teams of designers, researchers, or engineers to deliver projects on time and within scope
  • Strong design thinking and problem-solving mindset, with experience managing multiple projects involving cross-functional teams with scheduling and technological constraints
  • Highly organized, self-motivated, and adaptable
  • Excellent verbal and written communication skills 
  • Working knowledge of agile team methodology, prototyping process, and research methodologies is a plus

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

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