All 4 UX Designer (Big Screen)

This job listing has expired Job
  • London  
    London, United Kingdom
    perm  
  • Company
    Channel 4  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Competitive
  • Closing date
    17 March 2021  
    Posted on
    15 January 2021  

All 4 is Channel 4’s video-on-demand proposition, home to original and exclusive shows, box sets of iconic series, as well as live and catch-up TV from C4’s broadcast channels.

Available as an app on over 20 different platforms including mobiles, tablets, PCs, smart TVs, and games consoles, as well as being syndicated to the likes of Sky and Virgin, All 4 reaches 3.5 million weekly viewers and has more than two thirds of all 16-34s in the UK as registered users.

The All 4 UX team is responsible for creating the best possible user experience on owned-and-operated platforms, one that is both seamless and engaging, and that encourages visitors to become viewers, to view more, and to return more often. 

JOB PURPOSE:
The All 4 UX Designers are responsible for the user experience and visual design of the All 4 experience across mobile, big screens (smart TV’s) and web. They are an integral part of the All 4 Product team to help define how our audience will interact with our service. 

The big screen designer will be focused on the UX and Design of All 4’s TV apps, working in collaboration with other members of the UX team and platform specialists. 

As part of a small team, this role will often lead projects working from one end of the product process to the other, taking ideas from inception to launch. This will typically involve a combination of working with research data & analysis, using service design approaches and techniques, creating core UX deliverables such as user flows and screen designs and prototypes for user testing and validation. 

This is a senior level role reporting in to the All 4 UX Lead. They identify and solve large-scale problems with minimal guidance. They share and seek adoption of these solutions for impact outside of their specific project. They lead the way in innovating new patterns and standards, gaining appropriate input and feedback as they do so.

KEY RESPONSIBILITIES:

  • Lead the planning and strategic phases of a project collaborating closely with cross-functional team.
  • Work with Product Management to develop and interrogate new product features. 
  • Facilitate and contribute to service design workshops to understand and design for customer needs. 
  • Produce designs which include wireframes, user journeys, interface designs & prototypes.
  • Create technically feasible UX to reflect the established brand identity, UX, design & style standards.
  • Act as an advocate for good design standards, processes and the end user.
  • Present designs to teams & senior stakeholders.
  • Able to evaluate and build structures and systems.
  • Understand design direction in order to communicate cross-functionally with Product & development teams.
  • When assigned to projects, provide progress updates against tasks during team & squad meetings.
  • Determine when a simple clickable prototype will suffice and when the research requires a more interactive prototype.
  • Attend product/user testing and use feedback to further improve designs and design standards.

ESSENTIAL EXPERIENCE & SKILLS:
Technical & Professional Skills:

  • Industry experience in designing for TV screens and apps.
  • Technical understanding of various digital platforms and how to leverage development frameworks in the creation of UX designs that make the most of development effort.
  • Experience in designing outputs for dynamic, high-traffic content-managed digital products.
  • Working knowledge of Sketch and other relevant digital design and prototyping software.
  • Experience of working with front end developers.
  • Organised with excellent attention to detail.
  • Strong communications skills: with the ability to present ideas verbally.
  • Experience of the full delivery lifecycle for technology projects from requirements and design through technical delivery to implementation.
  • Understanding and experience of technical delivery processes and current project methodologies particularly agile.

Decision Making:

  • Flexible and adaptable, able to function within a fast changing environment producing high quality output under pressure and to tight deadlines.
  • Able to plan and prioritise project work often on large projects.
  • Able to judge when things need to be escalated.
  • Can work independently and make quick decisions with imperfect or incomplete data, while showing good judgment on when to escalate.
  • Able to multi-task across several concurrent projects and activities.

Relationship Management:

  • An exemplary collaborator, able to work closely with colleagues from any team or discipline and to flex their own role to suit a given situation.
  • Able to lead and influence both within their team and outside it. 
  • Experienced at handling conflicting viewpoints and gaining consensus to get points across in meetings.
  • Able to choose the right creative process and level of fidelity for the audience.
  • Knows how to build strong relationships and looks for ‘win-win’ solutions. 
  • Comfortable working with external agencies and suppliers.

Strategic Perspective:

  • Passionate about Channel 4 and its role in the digital marketplace.
  • Demonstrable awareness and personal interest in the digital landscape, industry developments, and in particular the impact of VOD on viewers and broadcasters.
  • Ability to see the All 4 product and its goals in the wider context of Channel 4’s strategic business and public service context.

Application questions to completeTo complete your application please provide a response to the below application questions, you can upload your response to the application questions as an attachment when submitting your application. This can be attached to your application as a PDF or Word document.  

  1. Please summarise the devices, platforms and types of product for which you have previous experience e.g. Mobile apps, Video on Demand services, Connected TV. (300 words max.).
  2. Please provide a link to your CV, Portfolio or work samples.
  3. Please describe the most challenging UX problem you’ve ever had to solve. Why was it challenging? What was your solution? Refer to your portfolio or work samples if appropriate. (400 words max.).
  4. What do you consider to be your greatest area of expertise? (400 words max.).

BenefitsThere are a million reasons why it’s great to work at Channel 4, here are just a few of the perks for you;
• 26 days annual leave (including a day off for your birthday).
• Company funded Private Medical Insurance.
• A generous Group Personal Pension.
• Access to our flexible benefits scheme including dental, travel insurance, health screenings and more!

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