James' work

Over 3 years of experience in Design Consultancy: UX, UI, CX, Research and Delivery of
B2C and B2B applications and tools for both the Public and Private sectors.

AND Digital
Full-time · 3 yrs 7 mos
User Experience Designer

Design and delivery of software products and on/offline services using consultancy,
UI/UX design, research, and service design

-Led UX and interaction design for the Cabinet Office's 'Find a Grant' service, adhering to
GDS standards using Figma and Heroku and Prototype tool-kit. The platform now
supports 238,000+ users and hosts over 87% of all government grants
-Delivered research, strategy, and product design across B2C e-commerce and B2B
SaaS clients
-Identified opportunities to grow client accounts through research and concept
development
-Proposed new digital services and optimised customer experiences to increase client
revenue
-Delivered service design and CX projects in the commercial aviation sector
-Conducted customer journey mapping, process design, and UX training for Tier 1
financial institutions
-Delivered and consulted on design systems and workflows across clients including AGS
Airports, Irwin Mitchell, and PPL