ABOUT

Swisscom needed an interesting and creative way to show off their new hotline service, customers and call agents sometimes exchange sensitive information such as invoices, password, contract amendment, customer details etc. This currently requires a time-intensive identity check based on security questions. Thanks to Voiceprint, it is no longer necessary to answer these questions in the future. From the second call, the customer is automatically authenticated quickly and reliably on the basis of his voice imprint.