ABOUT

Research, Insight and Strategy
How do you convince consumers of the superiority of Shell’s premium fuel over its competitors when marketing around its performance benefits fails to resonate with your audience?
That was the challenge faced by Shell’s premium fuel offering, Shell V-Power. Whilst many people consider premium fuel worth the extra cost because of its benefit to the engine, they also believe that all premium fuel brands are the same. Marketing research showed that differentiation based on rational claims about the fuel’s impact on performance did not provide the emotional connection to Shell V-Power to change purchase behaviour.

For over 75 years, Shell has been an innovation partner for Scuderia Ferrari HP’s Formula 1 team, a brand that generates intense excitement and engagement globally. Shell and Ferrari scientists develop and supply the fuel that powers Charles Leclerc and Lewis Hamilton’s cars, and the fuel at forecourt pumps was essentially the same as the race fuel that the drivers use. With an immense global following, Shell focused on leveraging Ferrari fans' interest in F1 via its partnership to increase engagement with its target audience.
Using the insight that personalised experiences are proven to create deeper emotional brand engagement with audiences *, and using AI to deliver personalised content at scale, the ‘Feel Closer’ campaign was created. A first-of-its-kind execution, the campaign allowed fans to feel the excitement of a personalised VIP experience in the super-exclusive environment of the F1 Pit Garage of the Scuderia Ferrari HP team. Through the use of AI, the campaign’s strategic approach was to create meaningful connections between fans, the team and the emotional engagement with the brand that had been missing previously.

Creative and Execution
The creative was specifically designed to ensure a truly intimate, original and immersive experience; a direct-to-camera filming approach was used with the camera placed in the viewer’s eyes, making our audience literally feel closer. The personalisation of the film was made possible through a magical combination of shoot production, AFX and AI. Everything was captured to fit the AFX and AI requirements, including voice recordings speaking multiple names and tonal variations of the script to train the AI tool. Props featured in the film, such as a VIP pass and headphones, were tracked for post-production, then AFX placed the naming capability into the visuals and a sound file calling out viewers' names was isolated.
By feeding this content into a proprietary AI video tool, we delivered a unique creative experience. On entering the Scuderia Ferrari HP Pit Garage, each guest was greeted personally, welcomed by Charles and Lewis and given their own personalised VIP access lanyard and headphones. Next, guests moved into the garage, allowing them to watch the drivers’ preparation for the race and granting them access to restricted areas to see the different technicians' final checks. The enviable experience finished with a sign-off from the drivers and Lewis personally handing over the guest’s lanyard. The creative treatment continued across campaign elements, including the drivers using a ‘knock knock’ to the camera screen to encourage social audiences to literally stop scrolling.


Results and Effectiveness
Results
The campaign delivered exceptional results across 70+ markets that exceeded industry benchmarks, despite a relatively low media spend. This clearly demonstrated the power of quality creative work coupled with AI-driven personalisation to create impact. In a period of just over three months, the following results were achieved.
• 672,814 personalised films were created, 211,132 of which were shared from 2,242,083
page visits
• The Shell Motorsport social channel campaign posts received 106,796,084 views, and a
reach of 30,906,604, a 50 x higher reach than non-campaign posts during the same
period
• The campaign activity accounted for 80% of total engagements in the channel during
the campaign period; 717,462 engagements were recorded, including 671,013 likes, and
over 45,000 new followers joined the channel in just one month
• Charles Leclerc loved the work and reshared it with his 21.9 million followers,
generating over 98 million engagements
• The paid media budget performed 5 x better than benchmarked average, driving
68,785,074 impressions and nearly 1 million clicks to the client website
• The impact on sales was significant; during the Feel Closer campaign, Shell V-Power B2C
volume grew by 2% (vs plan and previous year), with margin up 13% vs plan and 8% vs
previous year

In addition to the statistics, the campaign successfully achieved its objective. By leveraging Shell V-Power's partnership with Scuderia Ferrari HP, it was seen as distinct from its premium fuel competitors, creating a memorable, truly personalised digital AI experience that strengthened emotional connections and generated first-party data. The comments from fans who enjoyed the experience speak for themselves:

Laurenski_p - Okay so this was actually really cute love my video!
Jossiemirashi @shellmotorsport a wonderful dream.. thankyou

With a reach of multiple millions, hundreds of thousands of engagements and film creations, the campaign was a triumph in bringing digital tools together, creating an outstanding customer experience that delivered results for the brand.

References* Adobe 2025 AI & Digital Trends report, 87% of organisations using AI-driven personalisation have seen higher customer engagement