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As Australians survived a global pandemic, Lifeline experienced a record-breaking year with more than 1,100,000 crisis calls, helping more Australians in more ways than ever before.

In 2022, Lifeline evolved their modes of support from an altruistic helpline to a national multi-channel service, Lifeline have successfully met the growing need for their crisis support. In recognition of this achievement, the cover depicts three help-seekers from different walks of life, all connecting to Lifeline through different channels of support — call, chat and text.

Shadow and light was the guiding theme of this report, a metaphor for the hope and connection Lifeline offers Australians in their darkest times. The distinctive new illustration style incorporated hand-drawn textures to capture human emotion. This technique allowed us to celebrate success stories and commemorate those lost during a difficult year.

2022 also saw the launch of 13YARN, the first national crisis support line for mob, is designed, led and delivered by Aboriginal and Torres Strait Islander people. These pages were taken out of the Lifeline colour palette to resonate with the audience of this new confidential 24/7 service.