ABOUT

After joining the Together Trust as the Internal communications officer in May 2020 (in the middle of a pandemic), one of my first realisations is that the intranet had low engagement and wasn’t well-loved by colleagues.

As the charity has over 900 colleagues in 40 services spanning more than 30 locations (not including home working), I knew it was crucial to rebuild an intranet that was fit for purpose and inspired a #OneTrust culture.

50% of the organisation used the platform within the first 3 weeks of the relaunch.

In the first 3 months there was a:
- 220% increase in Daily Active Users
- 160% increase in Monthly Active Users
- 570% increase in the use of the search function

The intranet became the highest performing internal channel, even outperforming emails.

Ali Gunn, Communications and Campaigns Manager, said
“Anna was able to quickly pick up the intranet rebrand and revamp, completely transforming our internal communications. Staff found it hard to navigate previous iterations of our staff intranet but Anna increase usage by over 300% by using data insights and staff feedback to create a platform for staff to easily access the information they need. She's not only created a useful tool for staff, she has created a space that staff enjoy to be on and feel proud to share their work”