ABOUT

One of Gatwick Airport's biggest goals is to keep the traffic flowing through the airport and help passengers on their way. They decided that they would trial creating and installing onward travel information screens in the terminals to give people and idea how best to continue their onward journey.
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Several UX workshops where conducted to determine what type of information they wanted to include on the screens. The information was being driven from several different feeds for trains, buses and traffic. Working with Piksel, they determined from a technical standpoint, what was possible. I then took the Gatwick brand guidelines for signage and determined how to place the information on the screens. These screens were essentially large television screens, so the 10 foot rule was essential in ensuring that people would be able to see the information in a crowded airport.
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The final design was implemented and installed in the baggage area in the North Terminal in 2017. Gatwick has since decided to install it in both terminals as they proved to be helpful for passengers.