ABOUT

The Challenge
Zopa, a digital challenger bank, is growing rapidly. With over a million customers and new products launching, they needed to overhaul their main point of interaction with their customers so they could scale efficiently.

What We Did
We audited the current experience and worked with multiple sets of stakeholders to develop a clear value proposition for Zopa’s future app. We designed our vision and validated with customers. The end-to-end experience was then documented ready for a delivery.

The Results
Zopa released the improved app experience inclusive of their product roadmap in 2025. We have been retained to support them across every step.