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The Challenge
InPost aim to provide a smarter, more convenient way to send and receive parcels. With the launch of the ability to send a parcel via their app, they needed to provide an exceptional experience for day one to guarantee usage.

What We Did
An expert analysis of the end-to-end journey. In total, we were able to provide nearly 30 specific recommendations covering communication of delivery estimates, to stating what 'Print-free' actually means. We affected all channels including everything from app design, physical lockers and communications.

The Results
InPost have achieved a doubling of delivered parcels via their service to 93.2 million parcels.