ABOUT

Concept
Saxon Weald commissioned an internal training animation for its HomeFix division to support consistent service delivery across all tenant visits. The primary objective was to reinforce operational standards, safety protocols, and professional conduct, while strengthening customer-facing communication skills among operatives.

Execution
Working with the marketing team, we created a script for the animation that followed a typical HomeFix appointment from start to finish. The animation covered key stages including vehicle preparation, considerate arrival, customer interaction, risk assessment and job completion. The messaging promoted clarity, professionalism and adherence to lone working procedures, health and safety standards and documentation requirements. Tone and language were kept accessible but measured, in line with the organisation’s internal communications approach.

Results
The animation was successfully incorporated into HomeFix’s internal training programme. It provided operatives with a consistent visual guide to expected behaviours and procedures, supporting ongoing development and improved service consistency. The resource was well received across operational teams and has become a reference tool for both induction and refresher training.