About me
I transform how organisations leverage technology and data to deliver exceptional services.
With nearly 30 years bridging psychology and technology, I've led transformation initiatives across Energy, Banking, Insurance, Telecommunications, and Retail sectors. My approach combines Industrial & Organisational Psychology with hands-on service design to create solutions that actually work for both businesses and their customers.
What I bring to the table:
I reframe complex business challenges into innovative, user-centred solutions. Whether it's establishing sustainable data governance strategies, designing financial software that serves everyone from first-time savers to global traders, or shifting driver behaviours across continents for a multinational insurer - I focus on outcomes that matter.
My toolkit spans strategic vision setting, service design, user research, and stakeholder management. I've consistently delivered cost savings whilst enhancing customer experiences through efficient technology implementation and culturally-aware change management.
Recent focus:
Currently passionate about data trust and quality enhancement in the energy sector, where I've been instrumental in launching products that support robust data governance frameworks.
From the early days of the internet to today's AI-driven landscape, I've stayed curious and hands-on - whether that's leading diverse teams through digital transformation or tinkering with the latest DevOps solutions in my spare time.
Let's connect if you're looking to bridge the gap between human needs and technological possibilities.
Skills
Agile Development, Business Analysis, Change Management, Consultancy, Data Handling / Processing, Digital Strategy, Experience Design, Information Architecture, Interactive Design, Interface Design, IT Strategy, Problem Solving, Research & Development, Strategy Planning, Usability, UX/UI, Web Design, Wireframes
Sector Experience
Banking, Energy, Insurance, Oil & Gas, Renewable Energy, Retail, Telecoms