The UX Designer is responsible for the day to day management and on-going customer experience optimisation of the company's website and associated direct to consumer websites. This encompasses the end-to-end journey from arrival to purchase including associated conversion activities. As UX Designer the objective is to maximise the return on acquisition spend while maintaining a best in class user experience across all devices.
* Assist User Experience Manager in defining and delivering the user experience for new websites, as well as optimisation of existing sites
* Must be confident creating prototypes, wireframes, storyboards etc.
* Should be comfortable using Axure or Balsamiq and have experience with Photoshop and Illustrator
* Must be experienced with A/B and MVT testing for optimising online conversion through to sale
* Will need to be comfortable communicating ideas to senior product stakeholder (Marketing, Underwriting, Operations, IT)
* Advanced knowledge of website content delivery via Drupal and using Agile methodology
* Work closely with IT to define and deliver the user experience from definition through to delivery. Including review and testing of the changes throughout the development period.
* Excellent knowledge of user centred design methodologies (IA, wire framing, prototyping)
* Strong organisational skills with the ability to plan and prioritise in a self-managing style and ensure deadlines are hit - Agile experience is an asset
* Confident and articulate communicator
* Experience of working with multiple key stakeholders, including senior management, digital agencies and other online team members.
* Excellent influencing and interpersonal skills
* Experience managing external agencies to deliver user experience
* Work with key business stakeholders to define website changes
* When required, work with IT to assess the effort required to effect change, making pragmatic decisions regarding scope and approach
Please get in touch ASAP! -
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