Technical Operations Analyst | Fashion Brand

This job listing has expired Job
  • London  
    London, United Kingdom
    perm  
  • Company
    Digital Gurus  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    £35,000 to 45,000 per annum  
  • Closing date
    24 July 2017  
    Posted on
    17 July 2017  

Technical Operations / Product Analyst | Global Fashion Brand | London | £35-45k + package

My client is a well-known Global fashion retailer with a major digital presence; they are a truly innovative brand who moves with the digital times to remain an iconic force within the industry. They love thinking outside the box and merge fashion and film with digital and eCommerce. Within their digital team they multiple channels covering front and "back" end as well as operations and support and are currently in the market for a Technical Operations Analyst to join the team.

Working closely with the eCommerce Technical Manager you will take responsibility for managing all 3rd party suppliers ensuring key relationships are managed whilst regularly analysing and reviewing the service. This is an operational position so you will work with the wider business (application support, tech, analysis etc) to ensure you're utilising and using tech systems in the best way possible!



Responsibilities:

* Collect and collate 3rd party supplier and internal key performance data
* Analyse data to understand any pressure points that may need attention
* Work with the wider business and 3rd parties to ensure performance and relationships are maintained to a high level
* Ensure timely processing and analysis of operational data (including 3rd party solutions)
* Drive continuous improvement with 3rd parties
* Work with the wider business on ad-hoc tasks e.g. infrastructure support teams, tech and app support



You:

* Have an analytical mind and love to dig deep into problems to come up with solutions to any issues, whilst also driving improvements to current solutions
* Will ideally have retail / ePOS system experience
* Ideally have experience of SQL (MySQL / SQL) e.g. running queries etc
* Understand service delivery / ITIL / problem management - ideally
* Have solid communication skills and can manage internal and external stakeholders to an extremely high standard
* Will ideally have a basic understanding of project / programme management
* Come from a digital / technical background within retail systems or eCommerce
* LOVE a challenge and are eager to learn and really strive to add value to the team



This is an awesome opportunity to join a super talented team of tech, app support and operational gurus within a fabulous fashion brand! As long as you are hungry to learn and can easily show you are savvy, with a bit of knowledge of product / application support etc then this is the role for you… get in touch ASAP for more info -

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