Client Services Director

Award winning Online advertising targeting technology company with an amazing collaborative company culture are looking for a Client Services Director to lead, and nurture the client services team and will be responsible for creating and developing a true client-centric strategy to ensure the very highest levels of client servicing.

This is a key role within the business to develop internal process between departments as well as ext renal client retention and client service strategy across

The Role:

* You will be responsible for developing Client retention strategies and rolling our procedures across the business.
* Expanding on existing opportunities to sell and cross-sell
* Helping in the creation of value propositions for all products
* Driving client strategies, specifically retention and cross selling
* Developing strategies with clients to enhance absolute value is driven from our product portfolio
* Monitoring outcome to ensure optimum cost-effective client satisfaction and retention:
Instilling within the sales function a culture of full accountability for error-free pre-sales, delivery and after-sales systems
* Establishing a range of client events
* Responsible for developing and maintaining a network of contacts within key client and potential client organisations, including industry associations


Required skills:

* Excellent client service or account management, client retention experience within an Online advertising company - Display or Video would be ideal.
* Successfully managed a revenue target and revenue forecasts & evidenced an understanding of Business and client strategy, client Experience, Client Relationship Management, Content Management, Analytics, Digital Marketing and Commerce Internet technologies.
* A proven history of managing complex engagements in a team environment
* Advanced negotiation, communication, writing and organisational skills.
* Facilitation, team motivation and team leadership skills.

This is an opportunity for someone at the top of their game, that knows the Online advertising ecosystem, has a [passion for new platforms and new advertising technologies.

Please contact gillian@digitalgurus.co.uk or 07950802685